The new Service Center features an integrated warehouse in Ipatinga, in the Brazilian State of Minas Gerais, as a part of their After Sales Service Department. The main goal of the Service Center is to guarantee the availability and operation of the customers’ equipment by preventing failures through well planned and professionally executed maintenance. This includes inspections, conversions and field service activities, also for equipment from other suppliers in the market.
The new facility is destined to provide a broad range of services to the Cement and Mining & Minerals Industry. As the center shall not only serve regional customers but those from all over South America, the central location in Brazil is ideally suited for customers and Aumund alike, as 10% of the equipment supplied by Aumund worldwide are installed in the region.
All inspectors are trained to perform PREMAS inspections. The PREMAS concept has been developed by Aumund to provide its customers with most efficient preventive maintenance services. It is based on the four pillars of regular inspections, training of operators and maintenance personnel, consulting and extension of guaranty.
Besides keeping spare parts on stock, manufacturing pan conveyors and assembling chains, the new Service Center will service and repair all kinds of components and equipment for the Aumund Group, including those for Schade Lagertechnik GmbH and Samson Materials Handling Ltd.
Aumund Brazil started operations almost 40 years ago in 1975 with an establishment that included a sales office in Rio de Janeiro. In 1993, the company moved to a new location in the city of Jundiai in the State of São Paulo. Since 1997 the sales office has been located in the City of São Paulo itself and a Service and After Sales Department has been set up and developed over the years.
Nowadays, Aumund Brazil employs a highly qualified staff of 30 persons. Ten of the specialized technicians are constantly in direct contact with the customers by visits and on-site support activities. They provide spare parts management, coordinate delivery times and further logistics, perform inspections and supervisions, assemble equipment, and offer recommendations for conversions and improvement of existing equipment – all to fulfill the predominant goal of keeping the customers’ operations running flawlessly.