The website provides terminal customers, including ocean carriers, trucking companies, customs brokers and beneficial cargo owners (BCOs), with one-stop access to vital terminal and cargo information.
“SSAM is the first site to deploy our newly redesigned, all-in-one customer service web portal,” said Michael Schwank, president of Tideworks Technology. “Forecast by Tideworks represents the latest in our ongoing efforts to provide innovative, user-friendly tools to our customers and their customers. It is the result of months of R&D and the consolidation of two formerly separate customer-facing web tools – Mainsail Online, which was primarily for the terminal’s ocean carrier customers, and Forecast, for all other terminal customers.”
Forecast by Tideworks is built on the latest technology platform, providing a tighter security model, faster response times, improved navigation and a better overall user experience. Users can get all the information they need from a single website. From the Forecast by Tideworks website, depending on their user profile, customers can:
· Check on the status of containers
· Create and edit bookings
· Request email notifications for container releases and other status updates
· Log terminal service requests, such as Customs inspections
· View vessel schedules
· Get instant access to terminal news
· Run a variety of reports, and much more
“As a vital gateway port to Mexico City, Guadalajara and the Mexican hinterland, we are pleased with the many benefits that Tideworks’ new web portal offers our customers,” said Victor Mirones, port general manager for SSAM, which handled in excess of 1 million TEU in 2011. “We found the redesigned website offers significantly easier access and use, requires less training, and adds some key functionality, including service requests. This provides our customers the ability to go online to schedule services for their cargo, such as Customs inspections or container stuffing and stripping, something they were not able to do with the previous web portal.”
“The consolidation of the two web portals into Forecast by Tideworks will mean easier maintenance and support and increased flexibility to adapt the product to customers’ needs going forward,” said Thomas Rucker, vice president of products at Tideworks. “We anticipate Forecast by Tideworks will be rolled out by a number of additional sites in the near future.”