San Juan is the second terminal to go live with Tideworks’ TOS in the Crowley network following the deployment at Crowley’s Port Everglades terminal in September 2016. Crowley’s terminal in Jacksonville, Florida is expected to go in June 2017.
“We have truly enjoyed partnering with Crowley on this series of deployments, and we’re pleased the second go-live went so smoothly,” said Michael Schwank, president of Tideworks. “We’re confident our TOS solutions will give Crowley the tools they need to operate seamlessly and efficiently, ultimately leading to improved productivity and enhanced customer service. We look forward to continuing our relationship with Crowley as we prepare for the next implementations.”
The go-live at San Juan is the first phase of a multi-phase deployment project at the terminal. In the first phase, Crowley deployed Tideworks’ Mainsail Vanguard® core TOS as well as its GateVision® gate operating system. Both are hosted under CitadelMC?, Tideworks’ SaaS TOS offering. Subsequent phases of the TOS project will take place in May and June as Crowley prepares for the introduction of its new container/roll-on roll-off (ConRo) vessels into the service between Jacksonville and San Juan. During that time, Tideworks will implement Spinnaker Planning Management System® and Traffic Control™ to support Crowley’s vessel and yard operations.
“Our goal is to transform the San Juan terminal into a modern, state-of-the-art port facility so we can operate as smoothly, safely and efficiently as possible,” said Jose Ayala, vice president and general manager of Puerto Rico services at Crowley. “Partnering with Tideworks brings us closer to achieving that goal. Their team has provided excellent support throughout the implementation process and we look forward to continuing to partner with them on the next phases of the project.”
Tideworks provided full support throughout the implementation, including project management, software configuration and installation, user training and go-live assistance. Tideworks will continue providing ongoing maintenance and support services, which include 24/7 technical support and software upgrades.
Tideworks is also providing Disaster Recovery (DR) capabilities. The DR facility is located in a geographically disparate region, so if a catastrophic event were to occur at Tideworks’ primary data center, the TOS will fail-over almost immediately, ensuring that Crowley’s terminals will continue to function.
Phase one of Crowley’s deployment at its San Juan terminal went live in April 2017. The final phase is scheduled for completion at the end of Q2 2017.